5 Keys to a Profitable Personal Brand First, I need to distinguish the difference between a brand and a personal brand. The term brand seems to have developed a wide range of definitions and can be confusing. My … [Read more...] about Personal Branding 101: 5 Keys to a Profitable Personal Brand
Touchpoints of a Terrific Customer Experience
"The most important component to the Apple experience is that the staff isn’t focused on selling stuff. Its focused on building relationships and trying to make people’s lives better." Ron Johnson, Sr. VP Retail … [Read more...] about Touchpoints of a Terrific Customer Experience