Customer Service is CRITICAL if you want to keep and attract new customers! One of the biggest elements of your personal brand is your customer's experience of you from the first impression all the way through the … [Read more...] about Customer Service Tips from Apple
Touchpoints of a Terrific Customer Experience
"The most important component to the Apple experience is that the staff isn’t focused on selling stuff. Its focused on building relationships and trying to make people’s lives better." Ron Johnson, Sr. VP Retail … [Read more...] about Touchpoints of a Terrific Customer Experience